Maid Services, House Cleaning in Buckhead, Brookhaven, North Atlanta

Frequently Asked Questions

How do your prices compare?

Very, very fairly! Any Atlanta-based house cleaning company that is legitimate and operates legally will not be the cheapest. We fall in the middle range while still paying our employees a very good salary!

What kind of services do you offer?

We offer either our “Basic” cleaning service or a “Detail” cleaning, or move-out/move-in service. Our routine service is typically on a weekly or biweekly schedule. However, you can get it as needed for a slightly higher fee.

  • This “upkeep” type of cleaning includes:
  • Polishing furniture
  • Dusting blinds, ceiling fans, picture frames, etc.
  • Windexing glass surfaces, TV screens
  • Vacuuming of all carpets and rugs
  • Vacuuming all hard surface floors with a small canister vacuum
  • Changing linens on the beds if clean ones are supplied
  • Collecting and emptying all trash and garbage
  • Disinfecting & scrubbing down bathrooms; including sink, mirrors, toilets, shower, tub & washing floor by hand
  • In the kitchen, we wash down all appliance exteriors and countertops, and inside of microwave.
  • We scour the sink & wipe down anything sitting out such as canisters or toaster & vacuum and mop the floor
  • We check the cabinet fronts and if they need cleaning we wipe them down
  • We check for cobwebs and fingerprints
  • We will windex one set of french doors or one sliding door

Our “detail cleaning” includes services tailored more to your specifications. It typically includes all the things that are normally done in a basic cleaning but with more attention to details. Also it includes washing down woodwork and baseboards and inside of oven and/or fridge if needed. For a full list of our Atlanta maid and house cleaning services, please click here.

What do you bring?

We bring all supplies. Each cleaner has a tray with all supplies needed including clean cloths for every house, a clean microfiber extension duster, two vacuums, a clean microfiber mop head and mop.

What do I need to provide?

If you have mildew in your shower, you will need to leave out “tilex”, “X-14”, or bleach in a spray bottle (we can no longer carry these types of chemicals on our trays because the bottles frequently leak and cause damage). If you want linens changed, just leave out clean ones on the beds to be changed. If you want your trash cans relined, leave out replacement trash bags for us. If you have a particular product, such as furniture polish, that you would like for us to use, just leave it out; otherwise, we will use our own product. Leave a note for anything you would like to point out for us.

What about pets?

Please let us know what pets you have! Usually with dogs it is better for them to be secured in a yard, spare room, garage, etc. They will typically be more comfortable with an unfamiliar face in their home if they are in a safe and secure area.

What if I’m not happy with the cleaning?

If there is any problem please call by the next day and we will come back to correct the situation. If you still are not happy, we will refund your money.

How do I arrange service?

It’s easy! Simply Request a Quote from our website or call our office Monday through Friday between 8 AM- 2 PM, or email us at raina@spongandsparkle.com. We can give you an estimate by phone (preferred) or email. Or we will be happy to set up an appointment for an in-home estimate, which will take about fifteen minutes.

Most of our customers work. If you will not be home on your cleaning day, you can leave a key in a hiding place but we prefer that you give us a key that will be coded and placed in a locked box. Otherwise, if you forget to leave a key out we will have to charge you $25 for the house cleaners’ time, trouble, gas, and also because the spot was reserved for you and is now unable to be filled by another job.

How can I get the most for my money?

The number one tip for an easy-to-keep-clean home is: ELIMINATE CLUTTER! Do you really need all that stuff? One principle of good design that we like states that if something is neither beautiful nor useful to you, pass it on! Try keeping a box in the garage for Goodwill or American Kidney Foundation (they will pick it up for you) and make regular contributions. If you haven’t worn something in a year, get rid of it. According to the principles of Feng Shui, when you eliminate clutter and free up space, you release blocked energy. Your home will immediately feel more spacious and you will feel more energetic, positive, and peaceful. We definitely notice that in crowded, cluttered houses we often feel bogged down and tired, but in tidy, junk-free houses we have more energy!

If you have children, they are almost never too young to be taught to pick up after themselves and to put their toys and clothes away. This will instill in them important habits for their future. Or, if it’s too late for that, just shut their door!

After your cleaning, prolong the ‘clean feeling’ by tidying up every day. Keep your kitchen wiped down, dishes washed, and the floor swept. Before you leave the house have everyone make their beds. Your home will be beautiful and ‘company ready’ every day- not just on your cleaning day!

How many employees come to my home?

Either one person or a team of two based on the size of your home. We usually send the same person or team but if they aren’t available, we will substitute someone else to get your home cleaned on your scheduled day.

What other services do you provide?

We can refer you to a great window cleaner, carpet cleaner, handyman, plumber, wood floor installer, and even appliance repair company.

What if I need to cancel an appointment?

No problem, but please notify us 24 hours in advance.

What products do you use?

We are proud to use GREEN products that leave our customer’s homes sparkling clean and smelling fresh, and are made with all-natural, non-toxic ingredients that are environmentally-friendly! Our all-purpose cleaner, floor cleaner, heavy-duty degreaser, stainless steel cleaner, and furniture polish are all made by Earth Friendly Products, our glass cleaner and non-abrasive cleansing scrubber are supplied by Better Life Products, and our mildew remover is made by Naturally It’s Clean.